CHECKED OCT 10, 2026
GA Thoughtly

Thoughtly

Sales-oriented AI phone agent platform with flat plans (unlimited voice minutes within concurrency limits) rather than per-minute pricing; all tiers are quote-based on the official page.

Est. per minuten/a

Overview

Best for: Sales/inbound teams with steady high call volume wanting predictable monthly cost.

At a glance

Phone numbersYes
Languages34
Concurrency10
Phone / SIPYes
HIPAAYes
SOC 2Yes
Self-hostNo
Open weightsNo

Flat quote-based plans with unlimited minutes within concurrency (Flex 10, Scale 100+). Third parties report Flex from $500/month (unverified). Languages is vendor 34+. HIPAA/BAA on Enterprise only; SOC 2 report on Scale+.

Audio in

Phone

Audio out

Phone

Languages

34+ languages (vendor).

Latency

No verified number.

Regions

Data residency on Enterprise.

Compliance

SOC 2 Type II report on request (Scale+); HIPAA + BAA on Enterprise only.

Features

  • voice cloning (20-second sample)
  • SMS/email follow-up
  • workflows
  • 200+ integrations
  • two-way CRM sync
  • REST API
  • auto-QA (Scale)

Pricing

WhatPriceUnitNotes
Flex / Scale / EnterpriseQuote onlyper monthUsage above plan allowances billed in arrears per FAQ; carrier fees may be extra.
How the per-minute estimate was worked out

Flat-fee model; effective per-minute cost depends on volume. Third-party example: $500/month is $0.50/min at 1,000 minutes, $0.05/min at 10,000 minutes (unverified base price).

Free tier: Third parties mention a 14-day trial that cannot call external numbers (unverified).

Source: thoughtly.com

Setup

  1. Talk to sales or start Flex self-serve onboarding.
  2. Build the agent and workflows in the app, connect CRM, attach numbers.

Endpoint

Thoughtly REST API

Authentication

API key

Quick start javascript

// Thoughtly agents are built in its app; no public minimal API snippet verified on 2026-10-10.

Written from the current docs. Check the vendor's SDK version before you ship.

Warnings

Flat fee punishes low volume

Unlimited minutes only pay off at high usage; at low volume the effective per-minute price is very high.

HIPAA only on Enterprise

Flex and Scale do not include a BAA.

Overage wording conflicts

Plan table says unlimited, FAQ says usage above allowances is billed in arrears; get it in writing.

Plus 12 warnings that apply to all platforms and telephony APIs. See category warnings.

Limits

  • Flex: 10 concurrent calls
  • Scale: 100+

Models and products

NameStatusNotes
FlexGAUnlimited voice minutes/SMS/email, 10 concurrent calls, self-serve onboarding, email support. Third parties report it starts at $500/month (not on official page).
ScaleGA100+ concurrent calls, 99.9% SLA, auto-QA, TCPA/state DNC compliance review, SOC 2 Type II report on request.
EnterpriseGAHIPAA + BAA, PCI scope review, data residency, SSO/SCIM; for 1M+ minutes/month or regulated verticals.

Docs and sources

Docs

Sources used

Not fully verified

Dollar prices (not on official page); trial terms.

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Spotted a wrong price or a dead link?